ISO/IEC 20000-1:2018
IT Service Management System
Strengthen your IT service delivery framework and demonstrate commitment to international best practices.
What is ISO/IEC 20000-1:2018?
ISO/IEC 20000-1:2018 is the internationally recognized standard for Information Technology Service Management Systems (ITSMS). It specifies requirements for establishing, implementing, maintaining, and continually improving a service management system to deliver effective and reliable IT services.
IT Services Are Ensured To Be
Efficient and customer-focused
Reliable and measurable
Aligned with business objectives
Continually improved
Aligned with ITIL & HLS
ISO 20000-1 is aligned with IT service management best practices such as ITIL and follows the High-Level Structure (HLS) used in other ISO standards — ensuring seamless integration with your existing management systems.
Who Should Apply for ISO/IEC 20000-1?
Whether you are a small IT firm or a global service provider, ISO 20000-1 enhances service credibility and operational control.
IT Service Providers
Managed Service Providers (MSPs)
Cloud Service Providers
Data Centers
Telecom Companies
SaaS Providers
Internal IT Departments
Government IT Service Divisions
Key Benefits of ISO 20000-1 Certification
Improved Service Quality
Structured processes for incident management, change management, problem management, and service continuity ensure consistent service delivery.
Enhanced Customer Satisfaction
Clear SLAs, performance monitoring, and service reporting increase customer trust and retention.
Risk Management & Business Continuity
Systematic identification and control of service risks minimize disruptions.
Competitive Advantage
Globally recognized certification strengthens your brand image and improves tender eligibility.
Core Requirements of ISO/IEC 20000-1:2018
📋 The Standard Covers
Context of the Organization
Leadership & Governance
Service Management Planning
Support Processes
Operation of the Service Management System
Performance Evaluation
Continual Improvement
⚙ Service Management Processes Include
Service Portfolio Management
Relationship & Supplier Management
Incident & Service Request Management
Problem Management
Change Management
Release & Deployment Management
Service Continuity & Availability Management
Capacity & Performance Management
Information Security Management
Why Choose Us?
At Care Certification, we provide:
Experienced ITSM auditors
Transparent certification process
Fast-track certification options
Competitive pricing
Global recognition support
Take the Next Step
Strengthen your IT service delivery framework and demonstrate commitment to international best practices.
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